At ITK, service and support are a top priority. To this end, we offer detailed technical documentation, personal advice and accompany you through projects in a spirit of partnership. In the event of a complaint, we react quickly and unbureaucratically. When installing new systems, we support your team with training courses and our technical support is available to answer your questions and provide advice.
Service phone number: +49 6441 65005-0
Technical Support
Do you need technical support?
Technical support is an important area of our customer care. At ITK, this mainly involves providing advice on our products and answering technical questions. In discussions, ambiguities can often be clarified quickly and easily and a rapid solution can be found. We are happy to advise you!
Technical enquiry Do you have a question about our products? Our technical customer service offers you on-site support, sale of spare parts, product maintenance and customer training.
Contact our customer service and benefit from the expertise of our specialists in research, development, design and manufacturing.
Training Courses
For us, training is part of customer service.
Our training courses are tailored exactly to your needs – because time is short and should be used as efficiently as possible. Our competent and highly qualified team will put together the ideal training content for you. Make an appointment at any time.
Repairs
You have a problem with one of our products?
We stand for quality and reliability. However, if there is a reason for complaint or you have a problem with one of our products, we will be happy to help you. Contact your technical support contact and we guarantee you the desired repair service within the shortest possible time. Even when it comes to repairs or complaints, we demonstrate customer proximity, professional competence and impeccable service quality.
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Pollux OEM-Variants
Main features
• Available as built-in variants without housing
Cross Stage FCS100
Technical Data
Parameter
Unit
Typical performance characteristics
Repeatability
µm
0.1 … 50
Traversing speed
mm/s
0.01 … 5000
Acceleration
mm/s2
100 mm/s2 … 5 g
Position resolution
nm
5 … 1000
Travel path
mm
10 … 500
LMT Microscope Stages
Technical Data
Parameter
Unit
Typical performance features
Travel speed
mm/s
0.1 … 500
Acceleration
mm/s2
≤ 1000
Repeat accuracy
µm
different classes
Position resolution
nm
5
Travel range
mm
50 x 50 … 205 x 205
LMP linear magnetisation machines
Technical Data
Parameters
Typical performance characteristics
Scale lengths
50 - 5000 mm
Materials
hard magnetic, elastomer-bonded and plastic bonded material
Track widths
1 - 5 mm
Number of tracks
1 - 3, several coded tracks possible
Period lengths
500 - 5000 µm
Accuracy
up to the sub-µm range (compensated)
Resolution
in the nanometre range
Writing method
digital or analogue
Software
customised operating and evaluation software
Quality inspection
scale measurement on the same system
Typical operating conditions
industrial continuous operation (24/7)
Labelling
each scale can be individually marked
Rotary Stage FRS 200
Technical Data
Parameter
Unit
Typical performance characteristics
Repeatability
arcsec
2 … 36
Axial runout
µm
3 … 10
Radial runout
µm
3 … 20
Mass to be moved
kg
5 … 10
Hollow shaft
mm
40 … 50
Diameter
mm
100, 200
Stepper motors
Main features
We can offer you stepper motors in a wide range of performance classes and torque curves. It does not matter whether in an industrial environment in clean rooms or in a dirty environment.
Torque curve can be individually adapted
High torque
Stronger magnetic field achieves high dynamics with the same rotor moment of inertia
Motor connection adapter on request
Dampers at the second shaft end improve the synchronisation characteristics
ITK’s unique control technology greatly minimises resonance frequencies
Suitable for clean rooms
Alpha Torque servomotors
Key features
High torques over the entire speed range
Speed max. 10 r/s
Precise MR measuring system for absolute measuring
Multiturn functionality up to max. 16,000 revolutions
Protection class IP65
Rotary Stage RS 180
Technical Data
Parameter
Unit
Typical performance characteristics
Repeatability
arcsec
2 … 36
Axial runout
µm
3 … 10
Radial runout
µm
3 … 20
Mass to be moved
kg
5 … 10
Hollow shaft
mm
40 … 50
Diameter
mm
50 … 300
Gantry Positioning System FBS
Technical Data
Parameter
Unit
Typical performance characteristics
Load capacity
kg
0.5 … 5
Travel speed in X & Y
m/s
0.25 ... 1
Acceleration in X & Y
m/s2
0.5 … 10
Repeatability bidirectional
µm
≤ ±1
Positioning accuracy bidirectional
µm
≤ ±20 … ≤ ±80
Resolution
nm
500
RMP Rotary Magnetisation Machines
Technical Data
Parameter
Typical performance characteristics
Scale diameter
3.5 - 500 mm (standard)
Scale materials
hard magnetic, elastomer and plastic bonded material
Coding placement
optional radial or axial description
Number of lines
freely selectable
Number of tracks:
several coded tracks possible; reference marks (polarisation adjustable)
Repeatability:
from 5 arcsec (depending on reference measuring system and material)
Resolution
up to 0.5 arcsec
Writing method
digital or analogue
Software
customised operating and evaluation software optional
Quality inspection:
scale measurement on the same system optional
Typical conditions of use
industrial continuous operation (24/7)
Marking
each scale can be individually labelled.
Linear Stage FLS100
Technical Data
Parameter
Unit
Typical performance characteristics
Repeat accuracy
µm
0.1 … 50
Traversing speed
mm/s
0.01 … 5000
Acceleration
mm/s2
100 mm/s2 … 5 g
Position resolution
nm
5 … 1000
Travel path
mm
10 … 10.000
Linear Stage ST9 Eco
Technical Data
Parameter
Unit
Typical performance characteristics
Repeatability
µm
0.1 … 50
Traversing speed
mm/s
0.01 … 5000
Acceleration
mm/s2
100 mm/s2 … 5 g
Position resolution
nm
5 … 1000
Travel path
mm
10 … 10000
Cross Stage KS15
Technical Data
Parameter
Unit
Typical performance characteristics
Repeatability
µm
0.1 … 50
Traversing speed
mm/s
0.01 … 5000
Acceleration
mm/s2
100 mm/s2 … 5 g
Position resolution
nm
5 … 1000
Travel path
mm
10 … 500
Pollux-Box
Main features
Control and motors as separate positioning unit
High flexibility
Measuring systems
Key features
Magnetically coded scales allow the use of a wide variety of components (scale carriers)
Incremental or absolute measuring systems for determining the position are possible
Position resolution of 5 nm achievable
OptoMag evaluation electronics provide an industry-standard output signal of 1 Vpp/ 20 µm period length. Other period lengths on request
Adaptation to any control system possible
Specially designed for use in dirty environments
Scale encoding is carried out very precisely with a laser interferometer
Customer-specific scales can be realised
Evaluation electronics and sensor available separately (in case of space problems) or integrated
Vacuum compatible
Hydra-Controllers
Technical Data
Parameter
Unit
Typical performance characteristics
DC link voltage
Vac
0 … 48
Max. Phase current
A
2,5 … 50
Supported motor types
mm/s2
Linear-, Stepper-, Voice Coil- Servo-, DC-Motoren
Position resolution
nm
5 … 1000
Real-time trigger
✓
Interface compatibility
✓
Manual control units
✓
Safety functions
✓
Hydra XP – the most powerful
Main features
4 axes in 1 housing
Power supply: 48 volts
Power: 1600 watts
Phase current: max. 50 A
Hydra RM – fits in any control cabinet
Main features
4 axes in 1 housing
Power supply: 24 V / 48 V
Power: 1000 watts
Phase current: max. 15 A
Hydra TT – Table version
Main features
2-axis
Power supply: 24 V / 48V
Power: 300 watts
Current in 2-phase operation: max. 10 A
Current in 3-phase operation: max. 5 A
Interfaces: CAN, RS232, Ethernet
Hydra CM – with compact design
Main features
2-axis
Power supply: 24 V / 48 V
Power: max. 500 W
Phase current: 10 A (24 V) / 5 A (48 V)
External 24 V / 48 V power supply unit
Suitable for mounting in control cabinet
Compact design enables mounting directly on positioning mechanisms